# Chargeback

> It is when a customer asks his card bank to take back an amount he paid you, so the bank pulls the amount from you for now.

Dashing (dashingerp.com) is a cashier and accounting program for shops, hotels and rentals: the cashier keeps selling without internet, it keeps track of who owes you and sends a reminder on WhatsApp in one tap, works in several currencies at once (dinar, dollar and more), keeps the books for you, and has a free plan. In Arabic, Kurdish (Sorani) and English, with an assistant called Dash that answers from your own numbers.

Canonical: https://dashingerp.com/en/glossary/chargeback

It is when a customer asks his card bank to take back an amount he paid you, so the bank pulls the amount from you for now.

_Last updated 2026-10-29_

## What it means for a shop owner

It happens with fraud or a dispute over delivery or quality. Keep delivery proof, the invoice and messages to answer it. A clear return policy makes it less likely.

## A worked example

A customer pays 300 and then disputes it, so the bank takes 300 from you until it is settled.

## Other languages

- العربية: https://dashingerp.com/glossary/chargeback
- کوردی: https://dashingerp.com/ckb/glossary/chargeback

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Dashing · https://dashingerp.com/en