# Exchange

> An exchange is when a customer brings an item back and takes another in its place, settling only the price gap instead of refunding all.

Dashing (dashingerp.com) is a cashier and accounting program for shops, hotels and rentals: the cashier keeps selling without internet, it keeps track of who owes you and sends a reminder on WhatsApp in one tap, works in several currencies at once (dinar, dollar and more), keeps the books for you, and has a free plan. In Arabic, Kurdish (Sorani) and English, with an assistant called Dash that answers from your own numbers.

Canonical: https://dashingerp.com/en/glossary/exchange

An exchange is when a customer brings an item back and takes another in its place, settling only the price gap instead of refunding all.

_Last updated 2026-10-29_

## What it means for a shop owner

A refund gives money back, while an exchange keeps the money and swaps the item. It is kinder to the shop because the sale is kept. Set a clear policy for the time limit and the item condition.

## A worked example

A shirt at 40 is exchanged for another at 55. The customer pays only the 15 difference.

## Other languages

- العربية: https://dashingerp.com/glossary/exchange
- کوردی: https://dashingerp.com/ckb/glossary/exchange

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Dashing · https://dashingerp.com/en