# A barcode isn't found at the till: the three choices

> The window "This code isn't in your products" after a scan: add it as a new product, add the code to a product you have, or sell for a price you type.

Section: Selling · verified against the product on 2026-10-29

Canonical: https://dashingerp.com/en/help/barcode-not-found-at-the-till

A scan the till doesn't know makes two low beeps and opens a window with the code and big buttons. The sale stays as it is while you choose.

## Steps

1. Read the title: "This code isn't in your products". The code is shown under it, so check it against the package.
2. If the item is new to your shop, press "Add as a new product", type the name and the price, then save. On a phone camera the form opens by itself with the code filled in and the cursor on the name; "Save and add to the sale" puts it in the sale and the camera comes back.
3. If you already have the item under another barcode (a new package, a second supplier), press "Add this code to a product I have", then pick the product. The next scan finds it.
4. If you only want to sell now and name it later, press "Sell for a price I type", enter the amount, and continue. Anyone can do this, the cashier included.
5. To skip the window without saving anything, press "Not now"; the sale is untouched.
6. Cashier: ask the owner to save the code. The window says that only the shop owner saves a barcode.

## If it doesn't work

- "Barcode not saved: this barcode belongs to another product": open that product in Inventory and check it.
- "Barcode not saved: the product no longer exists": the product was removed; pick another or add a new one.
- Any other failure: link the barcode again from the product's own screen ([adding a product](/help/add-a-product)).

## What the system does not do

It does not invent barcodes for products. When the code is a public one it may suggest the name; the price you always set yourself.

## Common questions

**Can a cashier save the barcode?**

No. Only the shop owner (or a manager) saves a barcode to a product. The cashier can still sell the item now with "Sell for a price I type" and ask the owner to save it.

**It says the code belongs to another product.**

A code can belong to one product only. Open that product in Inventory, check it is the right one, and move or fix the code there.

## Other languages

- العربية: https://dashingerp.com/help/barcode-not-found-at-the-till
- کوردی: https://dashingerp.com/ckb/help/barcode-not-found-at-the-till

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Dashing · https://dashingerp.com/en