# Checking a guest in and out

> Assign the room, check in on arrival, add charges during the stay, check out, then settle what is held. Also cancel and no-show.

Section: Hotels & rentals · verified against the product on 2026-10-21

Canonical: https://dashingerp.com/en/help/check-in-and-check-out

Everything starts from the reservation page. Open "Reservations", find the guest (search by number, guest or room) and open the reservation.

## Steps

1. If the reservation has no room yet, press "Assign a room" and pick a free room. The system refuses a room that is taken for those dates.
2. When the guest arrives, press "Check in". If the room was not chosen yet, you pick it in the same window. The reservation becomes in progress.
3. During the stay, press "Add a charge" for anything extra. It is written on a new invoice for the reservation. To hold a guarantee, press "Receive a deposit".
4. When the guest leaves, press "Check out". The stay ends. If billing is set on completion, the invoice is issued now.
5. Take what is still owed with "Record a payment".
6. If something is held, press "Settle the deposit" or "Settle the advance" and decide where each amount goes. See the article on deposits and payments.

## Notes

- Cancel before arrival with "Cancel reservation". The window shows the cancellation fee first, worked out from the tiers of the room type. Write the reason; it is saved in the activity log.
- "Mark as no-show" cancels the reservation and applies the no-show fee, if there is one. It is refused until the grace period ends.
- The reservation page shows stages (request, temporary hold, confirmed, balance, arrival, departure), charges and fees, the payment schedule and the activity log.
- In the rentals app, check-in and check-out appear only for space types set to need them.

## What the system does not do

- It does not mark rooms as dirty or clean, and it has no housekeeping list.
- It does not send arrival or departure messages to the guest.

## Common questions

**Why is there no Check in button?**

The reservation must be confirmed and not yet started, and the room type must be one that needs check-in. Hotel rooms do. If a hold is still temporary, confirm it first.

**Why does "Mark as no-show" refuse?**

It works only after the grace period of the room type has ended. Before that the system refuses it.

## Other languages

- العربية: https://dashingerp.com/help/check-in-and-check-out
- کوردی: https://dashingerp.com/ckb/help/check-in-and-check-out

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Dashing · https://dashingerp.com/en