# Setting up the receipt printer: direct printing and the cash drawer

> Per device: choose the print dialog or a direct printer, print after every sale, open the cash drawer on cash sales, and test with a sample receipt.

Section: Settings & branches · verified against the product on 2026-10-29

Canonical: https://dashingerp.com/en/help/receipt-printer-direct-printing

The default way is the browser's print dialog, which works with any printer. Direct printing skips the dialog, so the receipt comes out as soon as the sale is paid, and it can kick the cash drawer open.

## Steps

1. Open "Settings", then the "Business profile" tab, and find the card "Receipt printer on this device".
2. Choose how this device prints: "Print dialog (any printer)" (works with network and Bluetooth printers too), "USB printer, direct", or "COM port printer, direct". The direct ones appear only on devices and browsers that can reach the printer.
3. For a direct printer press "Choose the printer" and pick it from the list. For a COM port printer, check "Port speed" against the printer's manual.
4. Turn on "Print the receipt after every sale" if you want the fast till to print without a tap.
5. If a drawer is plugged into the printer, turn on "Open the cash drawer on a cash sale". The print dialog cannot do this; only a direct printer can.
6. Press "Print a test receipt", and "Open the drawer to test" if you set up a drawer. You should see "Sent to the printer."

## If it doesn't work

- "The printer is not connected": check the cable and power, then choose the printer again.
- "Another program or tab is using the printer right now": close it and try again.
- "The chosen device is not a receipt printer": pick the printer, not another USB device.
- "The printer did not take the receipt": turn the printer off and on, and print the test again.
- Windows computer: use "Print dialog (any printer)" and choose the receipt printer in the dialog once.

## What the system does not do

It does not open a cash drawer that is not connected to the receipt printer, and it cannot choose a printer for another device.

## Common questions

**Do I set the printer once for the whole shop?**

No. Each device has its own printer setting: the till tablet and the owner's laptop can differ.

**Why can't I choose the direct USB printer on my Windows computer?**

Windows runs a USB receipt printer itself, so the browser cannot reach it directly. The device prints through the print dialog; choose the receipt printer there once and the browser remembers it.

## Other languages

- العربية: https://dashingerp.com/help/receipt-printer-direct-printing
- کوردی: https://dashingerp.com/ckb/help/receipt-printer-direct-printing

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Dashing · https://dashingerp.com/en