# Turning on delivery and moving an order to delivered

> In Settings, open Delivery, switch on "Enable delivery" and pick a preset for the stages. Then each order shows a delivery box where you advance it step by step.

Section: Settings & branches · verified against the product on 2026-10-31

Canonical: https://dashingerp.com/en/help/turn-on-delivery-orders

If you send orders to customers, switch delivery on and every order shows where it is.

## Steps

1. Open "Settings" and choose "Delivery".
2. Switch on "Enable delivery".
3. Under "Presets" choose the closest one: "Simple" (out for delivery, then delivered), "Retail" (ready, out, delivered) or "Warehouse" (prepare, ready, out, delivered).
4. Under "Stages" you may rename a stage; the name is shown in your current language. The last two stages are required.
5. Open an order from "Invoices". The "Delivery" box shows the stage and a button "Advance to" the next one.
6. Optionally fill "Company", "Tracking number" and "Fee", then press "Save delivery details". At the last stage the box says "Delivery complete."

## If it doesn't work

- "You do not have permission to advance delivery.": your role may not move orders; ask the owner.
- "Could not update the status.": check the internet and try again.

## What the system does not do

It does not book a courier or track the parcel by itself. The fee is paid by the customer to the delivery company on arrival, not to the shop.

## Common questions

**I do not see Delivery in Settings.**

That section is for the owner or an admin. Ask them to turn it on.

**What happens when I turn it off?**

Orders go back to the simple completed flow, without delivery screens.

## Other languages

- العربية: https://dashingerp.com/help/turn-on-delivery-orders
- کوردی: https://dashingerp.com/ckb/help/turn-on-delivery-orders

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Dashing · https://dashingerp.com/en