Glossary
Exchange
An exchange is when a customer brings an item back and takes another in its place, settling only the price gap instead of refunding all.
What it means for a shop owner
A refund gives money back, while an exchange keeps the money and swaps the item. It is kinder to the shop because the sale is kept. Set a clear policy for the time limit and the item condition.
A worked example
A shirt at 40 is exchanged for another at 55. The customer pays only the 15 difference.
Related
Try it in your shop, free, no card.
The free plan: the whole shop for one branch, an offline cashier with stock, debts and accounting, with a daily limit on invoices, expenses and purchase orders. What it includes