Glossary
Return policy
A return policy is your written rule for what can be returned, within how many days, in what condition, and how the customer is compensated.
What it means for a shop owner
Print it on the receipt and at the till so everyone knows before buying. A clear policy cuts arguments and wins trust. Name the exceptions, such as food and custom items.
A worked example
Policy: returns within 7 days in new condition. A customer came on day 5 and was accepted, another on day 9 and was declined.
Related
Try it in your shop, free, no card.
The free plan: the whole shop for one branch, an offline cashier with stock, debts and accounting, with a daily limit on invoices, expenses and purchase orders. What it includes